Frequently Asked Questions

Check out some of the frequently asked questions below:

1. All You Need to Know about Rummyprimes

1.1 How do I play rummy games on Rummyprimes?

There are two ways you can download the Rummyprimes app:

You can download the app directly.
You can head to Google Play Store and download the app from there.

Once the app is installed, you will need to register on it with your mobile number.

1.2 How to refer my friends to Rummyprimes?

Here’s a step-by-step guide on how to refer the Rummyprimes app to your friends:

You can refer your friends to Rummyprimes through your unique referral link.
You can share this referral link via Whatsapp.
Your friend needs to download the app using your link.
Alternatively, you can also share your referral code with your friend. Your friend will need to enter this code when they are registering on the app.

You can get up to 500 Discount Credits for each successful referral.
Note: The referee needs to tap on “Have a Referral Code?” and enter the referral code during registration. Just clicking the link won’t be enough.

1.3 What all Rummy variants are available on Rummyprimes?

Rummyprimes offers you Pool 61/101/201, Points, and Deals rummy, available in 6-player and 2-player variants. You can also choose to play free games to improve your skills and try out new strategies.

1.4 How many cash games can I play every day?

You can play as many cash games as you want on Rummyprimes. At the same time, we encourage you to play responsibly.

1.5 Are the cards on Rummyprimes shuffled randomly?

Yes, Rummyprimes is an RNG-certified rummy platform, certified by iTechLabs, Australia. RNG uses a well-known algorithm to generate random numbers. The numbers generated by this RNG have passed Marsaglia’s “diehard” tests for statistical randomness.

1.6 How can I join a tournament?

You can play rummy tournaments on Rummyprimes by clicking on the tournament icon on the lobby page of the app. You can select to play either a free tournament or a cash tournament. Look out for the entry fee for each tournament, the timings, and the format before you participate.

1.7 What is a “Waitlist” in a Tournament?

Waitlist in Rummyprimes refers to the number of players waiting to join a tournament. If you are joining a tournament that has no seats left, you will be added to a waiting list. You will be able to join the tournament when enough players withdraw.

1.8 What is a “Mission” and how is it beneficial?

Missions are time-bound challenges on the Rummyprimes app. Upon completing these, you will be eligible for Discount Credits as rewards. The more missions you complete, the bigger your rewards (Discount Credits) will be.

1.9 When does a game of rummy settle?

Pool & Points: Every deal gets settled either when a player wins the deal or after each player has played 25 moves in the current deal, whichever is earlier.
Deal: Every deal except the final deal in the game – gets settled either when a player wins the deal or after each player has played 25 moves in the current deal, whichever is earlier.

2. Rewards & Offers

2.1 Where do I check to know more about offers?

You may open the Rummyprimes app and click on “All Offers” inside the hamburger menu to browse through the various deals we have in place. You can also access it through the “Earn Cash” section in the navigation bar.

2.2 What are Discount Credits?

Discount Credits are rewards that you get when you Add Cash or use the Superboost option. You can also earn Discount Credits through other promotional offers. You can fund up to 100% of a game’s Buy-In value using Discount Credits.

2.3 How do I get Discount Credits?

There are three ways to get Discount Credits:

Add Cash: You will get Discount Credits every time you Add Cash. The amount of Discount Credits you get will depend on the offer applicable at that time.
Superboost: Use Superboost when you win a game or when you place a withdrawal request to get extra Discount Credits.
Promotional Offers: You can also get Discount Credits through limited-period promotional offers.

2.4 How can I benefit from Discount Credits?

Discount Credits are a great way to enjoy cash games at a discounted value. For example, if you earn 100 Discount Credits from Superboost and play a game with a Buy-In of ₹250, a portion of your Buy-In amount will be funded from your Discount Credits.

By claiming Superboost offers frequently, you can accumulate more Discount Credits, allowing you to play more games without adding more cash. If you plan to play more cash games, it’s recommended to use Superboost when you win a game or place a withdrawal request. Keep in mind that every time you Add Cash, you need to pay 28% GST to the government, so using Superboost offers can help you play more games hassle-free.

2.5 How do I use Discount Credits?

If you have Discount Credits, they will automatically apply to give you a discounted Buy-In. When you select a table to join, you will see a pop-up clearly mentioning the amount of Discount Credits being used.

2.6 Can my Discount Credits expire?

Discount Credits do not come with an expiry date. However, if you don’t play any cash games for 30 or more consecutive days, your Discount Credits will be removed from your wallet. Rummyprimes may change this policy as per its terms and conditions.

2.7 What are free games?

Rummyprimes offers an exciting new feature – Free Games! Here are the top three benefits:

If you don’t have sufficient Buy-In balance, you can join these games for free.
Winning a Points, Pool, or Deals game in the Free Games section awards you Discount Credits, which can be used for discounted Buy-Ins on cash games.
You can play unlimited Free Games, even without a Buy-In balance.

These free games are perfect for practicing new strategies and enjoying rummy games for free.

2.8 Can I withdraw the winnings from free games?

No, you cannot withdraw Discount Credits.

2.9 What is Superboost?

Superboost allows you to win extra Discount Credits by moving your withdrawal balance to Game Balance. There are two ways to use Superboost:

Superboost on winning a game: You can use Superboost after winning a game to get extra Discount Credits.
Superboost on withdrawals: You can also get extra Discount Credits by using Superboost when placing a withdrawal request. The amount of Discount Credits depends on the amount moved to Game Balance.

2.10 Can I withdraw the amount transferred to Game Balance after using Superboost?

No. Only the amount shown under the withdrawal balance can be withdrawn. Game Balance can only be used to play cash games.

2.11 Once I choose to use Superboost, can I reverse my decision?

No, you cannot reverse your decision once you move your withdrawal balance to Game Balance through the Superboost offer. However, using Superboost frequently will help you accumulate more Discount Credits and enable you to play more cash games with a discounted Buy-In.

2.12 What happens to the Superboost offer if my withdrawal takes longer to process?

Once you confirm a withdrawal request with a Superboost offer, the mentioned amount will move to your Game Balance instantly, and you will receive Discount Credits as part of the Superboost offer. Even if your withdrawal takes longer due to bank-related issues, the rest of the offer will apply immediately.

2.13 Why am I not seeing Superboost offers during withdrawals?

Superboost offers are not applicable if TDS (Tax Deducted at Source) applies to your withdrawal amount. In such cases, you won’t be able to use Superboost.

2.14 Can I reverse my decision once I use the Superboost offer after a game win?

No, once you use the Superboost offer after winning a game, the winnings will move from your withdrawal balance to Game Balance, and you will receive extra Discount Credits. This decision cannot be reversed after confirmation.

2.15 Can I withdraw the amount transferred to Game Balance after using Superboost?

No. Only the amount in your withdrawal balance can be withdrawn. The Game Balance is used for playing cash games.

2.16 From where can I access Superboost offers?

You can access Superboost offers after winning a game or during the withdrawal process.

After winning any cash game, you can choose to use the Superboost offer on the scorecard. During the withdrawal process, based on the amount you choose to withdraw, you will be shown Superboost offers. Selecting the ‘Saver’ or ‘Super Saver’ options will apply the benefits of the Superboost offer.

3. New GST Policy

3.1 How do I deposit the GST amount to the government?

During deposit (Add Cash), Rummyprimes will automatically calculate the GST amount. This amount will be submitted to the government on the player’s behalf by Rummyprimes. As proof, a GST invoice will be generated and provided to all players. This will be visible and can be downloaded from the Add Cash success screen and the Wallet section.

3.2 Why am I not getting a Bonus offer during Add Cash?

From 1 October 2023 onwards, the Bonus will no longer be available on Rummyprimes. All existing bonuses in your account will be converted to the new Discount Credits. With Bonus, you used to get a 10% discount on the Buy-In amount of your game. With Discount Credits, you can get up to 100% discount on the Buy-In amount. Furthermore, Discount Credits expire only when you don’t play any cash game for 30 or more days. All offers on Rummyprimes will now give out Discount Credits instead of Bonus.

3.3 In case I request a refund of my deposited value, will my GST amount also get refunded?

As per the GST Law, once the GST gets paid to the government during the deposit, it will not be refunded back to you. However, the balance amount will be returned to the account from where you made the payment.

4. Payment & Withdrawals

4.1 How can I Add Cash to my Rummyprimes account?

You can Add Cash by clicking on the ‘Add Cash’ button, located on the top right corner of the homepage, which will land you on the Add Cash Page where you can enter your amount, select your pack and check/apply coupons.

Once you have completed the steps on the “Add Cash” page, click “Continue” to go to the “Payment Methods” screen.
In this screen, you can select your payment method – UPI, Paytm Wallet, Credit/debit card, or net banking to complete your payment.

4.2 Is my money safe on Rummyprimes?

Absolutely! Rummyprimes uses a Thawte SSL Secured system, ensuring your money, data, and identity are safe and secure.

4.3 Can I play rummy online without adding any cash?

Yes, you can play as many practice games as you want on Rummyprimes. You can move to the cash games when you feel ready.

4.4 When do I get my winning amount in my account/wallet?

Once you win a game, your winnings are transferred to your Rummyprimes wallet instantly. From your wallet, you can get your winnings transferred to your bank account within seconds.

4.5 My deposit attempt failed but the amount has been deducted from my bank account.

No need to worry. We will take care of the deducted amount, and you will be provided with a refund shortly. If you haven’t received the money yet, please contact your bank directly for updates. Be assured that your money is safe and will be refunded within time.

4.6 How does TDS work?

30% TDS is applied to your earnings after deducting your withdrawals from deposits (Net winnings = Total Withdrawals – Total Deposits) within the financial year spanning from 1st April 2023 to 31st March 2024.

4.7 Since I am already paying GST, do I need to pay TDS?

Yes. Whenever applicable, both GST and TDS need to be paid.
All players will need to start paying GST at the rate of 28% to the government on every deposit (Add Cash) from 1st October 2023 onwards. This is applicable for all players on online money gaming apps.
TDS is applicable on net winnings during withdrawals and is separate from the GST on Add Cash.
You can check our TDS Policy page to get a detailed understanding of it.

4.8 When does the withdrawn amount get credited into my bank account?

Your winnings will be transferred right away, but you can only withdraw if you have at least ₹25 in your wallet, and you can only do this once a day until midnight.

4.9 My withdrawal is delayed. What should I do?

If your withdrawal takes more than 3 hours to process, it may be due to an issue with your respective bank. Some cooperative banks generally take more time to process. In such cases, the banks ask us to wait for 72 hours (3 working days) before providing a definite answer. Be assured that we will proactively reach out to the banks for resolution in such cases.

4.10 What should I do if my withdrawal fails?

If the IFSC code or account details are incorrect, please ensure that you enter the right IFSC, bank account number, and Account Name.
Other less common reasons might be your bank account being suspended or closed, or having reached maximum monthly limits, etc.

5. Referrals

5.1 What is the Referral Program?

On Rummyprimes, you can refer your friends and family using your personal referral code. Every time your friend plays a cash game on Rummyprimes, you both can get Discount Credits of up to 500.

5.2 Is there a limit to referring friends?

There is no limit on referrals. You can make as many referrals as you want and enjoy the benefits.

5.3 Where can I see my Discount Credits that I got through referrals?

Here’s how you can do it:
Visit the account section on the Rummyprimes app.
Go to “My Wallet.”
Here, you can see all the info about your Discount Credits.

5.4 How long will it take to receive the Discount Credits after making a referral?

The Discount Credits for both the referrer and the referee will be credited immediately after the referred person has played their first cash game. The Discount Credits for the referee will be reflected in their Discount Credits wallet on Rummyprimes.

5.5 When will my Discount Credits expire?

All your Discount Credits will expire if you don’t play any cash game for 30 or more days. Rummyprimes can change this as per the terms and conditions.

5.6 How long will I get referral benefits?

You will receive and claim referral benefits within a 30-day period. Any action post-30 days will not be valid.

5.7 What if I want to refer someone to Rummyprimes from Gamezy?

This won’t be possible since Gamezy Rummy has now become Rummyprimes. You can refer new users through your mobile number to Rummyprimes.

5.8 What happens if my existing referees from Gamezy Rummy join Rummyprimes?

Rummyprimes users will not be treated as new users, and you won’t get any referral benefits based on your past Gamezy referrals.

6. Others

6.1 Do I have to give my mobile number and email address?

A mobile number is used to verify your identity, and you also get all your OTPs and important messages on your number. Sharing the email ID is optional but highly recommended to get all the rummy-related offers.

6.2 Do you have a customer support team?

Yes, we have a support team that is ready to answer your queries. You can reach out to us at support@rummyprimes.com.

6.3 Can I play in Andhra Pradesh, Assam, Meghalaya, Nagaland, Odisha, Sikkim & Telangana?

Rummy players playing real cash games online from Andhra Pradesh, Assam, Meghalaya, Nagaland, Odisha, Sikkim, and Telangana are prohibited from playing cash games. The state government has passed an Ordinance amending the Gaming Act 1974 banning online Rummy in these states.
However, you can continue to play practice rummy games for free on our app.

6.4 My internet is working fine but shows a network issue.

While your internet connection seems to be fine, it’s possible that there might be an internal issue with the Rummyprimes app or server that’s causing the problem.
To troubleshoot this issue, we recommend trying the following steps:

Restart your device – Sometimes, a simple restart can resolve temporary glitches. Turn off your device and then turn it back on after a few seconds.
Clear cache and data – Go to the settings of your device, locate the “Applications” section, find Rummyprimes, and then clear its cache and data. This step will remove any temporary files or corrupted data that might be causing the network issue.
Check for app updates – Ensure that you have the latest version of Rummyprimes installed on your device. We often release updates that fix bugs and improve overall performance.
Try a different network – If possible, connect to a different Wi-Fi network or switch to mobile data to see if the issue persists. This will help determine if the problem is specific to your current network.
Contact Rummyprimes support – If none of the above steps resolves the network issue, we recommend reaching out to Rummyprimes’ customer support team directly. Kindly share your registered details along with the screen recording of the app at support@rummyprimes.com so they can assist you further.

6.5 How to update KYC Documents?

To update your KYC documents, visit the “Profile” section on your Lobby page. Under the same, you will have an option called “Verify KYC,” where you can update your KYC details.
Once your KYC details have been updated, it would take up to 24 hours to verify. You will receive an email and an SMS regarding your KYC approval or disapproval status.

6.6 Why was my KYC document rejected?

To know the reason for document rejection, visit your KYC tab under the “Profile” option.

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